Flywallet Help Center

🤔 What is Flywallet?

Flywallet is a travel budgeting platform with an integrated booking system for flights. We help you manage your money the smart way so you can afford to travel the world as often as you like. Learn more.

😩 How do I get started?

All you need to start saving for your next journey is your name, your birthdate, a valid credit card or debit card and a valid crypto wallet incase you love using crypto. Click hereto open your Flywallet account for free today

✅ How do I know I’m ready to book?

Take a look at our travel checklist to make sure you have everything you need to travel! Remember that different destinations since COVID-19 have different entry requirements.
Do not hesitate to write us if you are unsure.

😬 How can I be sure I am getting the best possible deal?

The flywallet team is dedicated to getting you booked at the best deal possible. Please feel free to reach out to us for help finding the right itinerary for you.

Some words of general advice: If you are traveling without a checked bag and are flexible with your dates, many times it is in your best interest to take advantage of our ‘Virtual Interlining’ results, which combine non-cooperating airlines and often can save you a ton of money. If you know you will want to purchase additional services or you cannot afford to miss a connecting flight, it is best to book the entire trip with one airline (or cooperating airlines). That way, you are only paying once to add checked luggage and in the event that there are any changes or cancellations (which happens far too often these days), we can help you process the booking as a whole with the policy of one airline. This can really make things easier, and give you more rights.

✈️ What determines the flights and prices I see on flywallet?

The rates and flights offered on our site depend on our partnerships, as we work towards being able to negotiate directly with the airlines. We are constantly developing these partnerships and our booking system to bring the best offers possible to our passengers! Most airlines impose additional costs on flights booked via travel agencies: they want passengers to book directly on their site, but do not offer customer service. quality at the same time. On average, these companies charge us between €8 and €12 extra per flight, which we cannot avoid.
Spotted an itinerary somewhere else and think it should show up on flywallet? Write to us and we can take a closer look to get you the deal you want! 😁

🧳 Is luggage included in my ticket?

Ordinarily, no. In the basic ticket price, only the personal item (purse, backpack) is included. Every airline has a different baggage policy. Some tickets may include free carry-on or checked luggage, but others may charge an extra fee. The price of luggage is set by the airline.
To avoid unpleasant surprises, check with the airline before booking your ticket. Simply enter “airline name” + “baggage policy” into Google’s search bar to find it. Luggage can be added to your ticket post-purchase by logging into the airline’s website with your reservation code.
‍Important note: Flywallet aims to offer you the best possible deals by showing itineraries between cooperating and non-cooperating airlines. In some cases, you may need to pay separate baggage fees on the same booking - one for each airline.

💺 How do I select seats for my booking?

For the moment, it is not possible to choose your seat when booking your ticket on flywallet. We promise, we’re working on it!
Once you have booked, you can choose your seats by visiting your reservation on the airline’s page directly.
Note that it is not required for you to choose a seat and pay. Once you check-in, a seat will be assigned to you completely free of charge.

🧾 How do I check-in to my flight?

The pandemic made it more difficult for third-party travel agencies like flywallet to check you in on your behalf. Most airlines allow passengers to check in for their flight 24 hours in advance. When it’s time to check in, you can do so on your reservation portal on the airline’s page directly.
Doing it yourself online is often cheaper, and can make the airport process run smoothly.
Once you’ve checked in, you will receive your boarding passes and complete flight details including seat number.

📧 I booked flights through Flywallet. What happens next?

Once you book with us, we’ll send an email to the address you provided. This is your booking confirmation. In it, you’ll find your PNR - the code which allows you to view your booking details on the airline’s website.
In most cases, you’ll receive the confirmation email immediately upon booking a flight. However, some ticket issuers may take up to 24 hours to process.
For any questions concerning your booking, email us at info@flywallet.io.

🎫 I’m unable to check in online. What should I do?

Most airline websites will allow you to sign in to your reservation with your last name and your confirmation code (PNR). Sometimes, it may be necessary to add the departure date or the first name. If that doesn’t work:
  1. Check that the airline is the operating airline. Check the details on your e-ticket PDF.
   2. Double-check that you’re using your PNR Confirmation Code to sign in to the airline’s website. Be careful not to confuse it with your Kiwi Booking ID #.
  3. If the airline website will only let you sign in with an email (this has become the case with Vueline and Ryanair’s web check-ins for example), then your personal email will not work as we book flights with our company email address. Find your Kiwi.com Booking ID on your e-ticket. The email address you need to use will be [KiwiBookingID]@airline.kiwi.com. For example, 210778908@airline.kiwi.com.
If none of these work, get in touch with a member of our team.
‍Another special case: Volotea airline often does not recognise your last name, but signing in would work with our email address. Don’t ask us why they have such a bug in their system, it’s a mystery to us! Again, do not hesitate to write to us if you are having trouble.

📆 How do I cancel or change the date of my flight?

This will depend on the policy of your airline.
Most airlines allow a 24-hour grace period for changes/cancellations. In the event you want to make a change or cancel after that period, fees will apply unless you purchased insurance (coming to flywallet soon). Go to your airline’s website to learn their cancellation/change policies.
Airline representatives sometimes try to refuse you your rights if they get you to admit you booked through a third party. Don’t fall for it.
If they ask you where you booked, just say you don’t remember, you typed your destination + flights on Google and then booked.
Regardless, they owe you their full support as their customer. If they ask for your email: The email address you need to use will be [KiwiBookingID]@airline.kiwi.com. For example, 210778908@airline.kiwi.com.
It can sometimes be difficult to get a helpful airline representative on the phone. We are more than happy to assist you throughout this process. Be aware that refund procedures with airlines can be very long, and it generally takes several months to obtain a refund, even partial.

🧯What happens if my flight is cancelled or delayed by the airline?

Changes to schedules, dates, airports do not depend on us, but only on airlines or government measures. It is therefore possible that new changes will affect your reservation. We hope this will not be the case, but if unfortunately there should be changes, we will send you the necessary information right away and will remain available while we find a solution together!
Compensation in these cases is made on a case-by-case basis. It’s always worth trying to get a new flight at no additional cost or have your ticket refunded by the airline, but beware: there are exceptions where these compensation obligations do not apply as well as instances where airlines try to avoid having to compensate you.
Whatever the situation, the flywallet crew is here to help you, so do not hesitate to write to us!

❌ Why does my Valora transaction keep failing?

Once you click ‘book’ on Flywallet, you need to approve the transaction in Valora.
When you do this, be sure you are not closing the Flywallet window/pop-up/application as you transition. This will cancel the transaction, as will clicking out.
Once the transaction is approved on Valora, a message will appear indicating it’s safe to return to the Flywallet application. When you return to Flywallet, wait for the message saying the transaction was successful.
‍Important note: If you accidentally close the Flywallet application while opening Valora, try booking again. This time, when you go to Valora, you may see a message to approve the old transaction. To avoid this, refresh both applications before trying the booking process again.
‍If you’re still having issues, disconnect the Flywallet Dapp from your Valora. Go to Settings > Connected Dapps and then click Tap to Disconnect on the Flywallet Dapp. Now reconnect your Flywallet and try the process again.

👨👩👧 How is the price calculated when booking with children?

Children aged 2 to 11 are considered "children" on flywallet (because the majority of airlines operate this way).
Most airlines deduct 20% from the normal price (i.e. adult price) for children, however this may vary between airlines.

💆 What does flywallet recommend for insurance?

In case something goes wrong - you get injured, robbed, miss a flight, etc. - travel insurance may mean the difference between a situation getting better or worse.
Here are a few travel insurers that offer plans for citizens of almost every country:
   1. SafetyWing
   2. World Nomads
   3. Travelex
‍We have nothing to gain from this; we just want you to be well protected and to feel reassured.

📞 Still have questions? Get in touch directly using the links below.

DM us on Twitter @Fly_wallet
‍Email us at info@flywallet.io
‍Whatsapp/Telegram: coming soon

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